DoubleTree by Hilton San Juan | Resort in San Juan

| 9.0 (1004 Reviews) |  1 Bathroom
Santurce Resort | DoubleTree by Hilton San Juan

Resort in Santurce, San Juan

3 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and 2 coffee shops/cafes.
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


A 24-hour health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Bathrobes
  • Towels
  • Shower
  • Private bathroom
Bedroom
  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets
  • Premium bedding
  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Free newspapers
  • Phone
  • Soundproofing
  • Free local calls
  • Laptop-compatible safe
Breakfast
  • 2 bars/lounges
  • 3 restaurants and 2 coffee shops
  • Free reception (select days)
  • Room service available
  • Coffee/tea in common area(s)
  • Full breakfast available for a fee daily 6 AM–11 AM: USD 3.00-22.00 per person
  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Free bottled water
Parking
  • Free beach shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Valet parking on site (USD 30 per day)
Accessibility
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Elevator door width (inches): 36
  • Wheelchair-accessible van parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible fitness center
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible parking
  • Wheelchair-accessible business center
  • Valet for wheelchair-equipped vehicle
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Visual alarms in hallways
  • Pool hoist on site
  • Wheelchair-accessible registration desk height (inches): 45
  • Wheelchairs available on site
  • Pool access ramp on site
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible path to elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
Activities
  • Beach access
  • Parasailing
  • Scuba diving
  • Segway rentals/tours
  • Casino
  • Ziplining
  • Health/beauty spa
  • Surfing/body boarding
  • Outlet shopping
  • Golfing
  • Hiking/biking trails
  • Skydiving
  • Windsurfing
  • Ecotours
  • Sailing
  • Scooter/moped rentals
  • Kayaking
  • Water skiing
  • Children's pool
  • 24-hour pool access
  • Outdoor pool
  • Full-service spa
  • Hot tub
  • Yoga classes
  • Designer stores
  • Billiards/pool table
  • Free bicycle rentals
  • Sauna
  • Table tennis
  • Fitness classes
  • Ecotours
  • 24-hour fitness center
General
  • Computer station
  • Meeting rooms - 5
  • Conference center (7000 square feet of space)
  • 24-hour business center
  • Grocery/convenience store
  • Elevator
  • Front-desk safe
  • Vending machine
  • Gift shop/newsstand
  • ATM/banking services
  • Free newspapers in lobby
  • Banquet hall
  • English
  • Spanish
  • French
  • Beach towels
  • Romance packages available
  • Designated smoking areas
  • TV in lobby
Guest Services
  • Children's pool
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Outdoor pool
  • Microwave
  • Refrigerator
  • Laundry facilities
  • Children's games
  • Snack bar/deli
  • Children's toys
  • Free cribs/infant beds
  • Soundproofed rooms
  • Luggage storage
  • Tour/ticket assistance
  • Daily housekeeping
  • Wedding services
  • Porter/bellhop
  • 24-hour front desk
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Free grocery shopping service
  • Multilingual staff
  • Hair salon
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
Outdoors
  • Beach loungers
  • Terrace
  • Pool sun loungers
  • Garden
  • Beach umbrellas
  • Pool umbrellas
Spa
  • Couples treatment room(s)
  • Manicures and pedicures
  • Thalassotherapy
  • Aromatherapy
  • Outdoor treatment areas
  • Body treatments
  • Spa open daily
  • Massages
  • Sauna
  • Body scrubs
  • 10 treatment rooms
  • Hot springs/mineral springs
  • Mud bath
  • Body wraps
  • Facials
  • Steam room
  • Hot tub
  • Massage/treatment rooms
  • Reflexology

Policies

Check-in
Check-in start time: 4 pm; check-in end time: midnight contactless check-in available minimum check-in age: 21
Check-out
Check-out before 11 am contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! children 17 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Fee for full breakfast: approximately usd 3.00 to 22.00 per person self parking fee: usd 25 per day (in/out privileges) valet parking fee: usd 30 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jonathan
Mar 6, 2026 06:50:47 AM
Review Score:   10
Summary: Clean room, very gregarious staff.
See All Reviews

Room Arrangement

Room Info Facilities
Room, 1 King Bed, Tower
Room Size: 350 square feet m2
1 King Bed
Room, 1 King Bed, Tower

General

Premium TV channels, Cable TV service, Square feet - 350, Bed count minimum 1, Bed count maximum 1, Square meters - 33, City view, LCD TV, Ping - 10
Room 1 King Bed, Corner
Room Size: 420 square feet m2
1 King Bed
Room 1 King Bed, Corner

General

Premium TV channels, Cable TV service, Square meters - 39, Bed count minimum 1, Bed count maximum 1, Square feet - 420, City view, LCD TV, Ping - 11.80
Deluxe Room, Multiple Beds, Balcony
Room Size: 462.6 square feet m2
2 Queen Bed and Double Murphy Bed
Deluxe Room, Multiple Beds, Balcony

General

Square meters - 42, Premium TV channels, Furnished balcony or patio, Square feet - 462.6, Cable TV service, Smart TV, Garden view, Ping - 13, Balcony, Extra bed count 0, Bed count minimum 2, Bed count maximum 2
Standard Room
Room Size: 350 square feet m2
2 Queen Bed and Double Murphy Bed
Standard Room

General

Premium TV channels, Ping - 9.84, Cable TV service, Square feet - 350, Bed count minimum 2, Square meters - 33, City view, LCD TV, Bed count maximum 2
Room, 1 King Bed, Non Smoking
Room Size: 420 square feet m2
1 King Bed
Room, 1 King Bed, Non Smoking

General

Premium TV channels, Cable TV service, Square meters - 39, Bed count minimum 1, Bed count maximum 1, Square feet - 420, City view, LCD TV, Ping - 11.80
Standard 1 Queen Bed
Room Size: 355.8 square feet m2
1 Queen Bed
Standard 1 Queen Bed

General

Square feet - 355.8, Premium TV channels, Square meters - 33.1, Cable TV service, Bed count minimum 1, Bed count maximum 1, City view, LCD TV, Ping - 10
Deluxe 1 King Bed Balcony
Room Size: 450 square feet m2
1 King Bed
Deluxe 1 King Bed Balcony

General

Square meters - 42, Premium TV channels, Furnished balcony or patio, Cable TV service, Smart TV, Square feet - 450, Garden view, Ping - 13, Balcony, Bed count minimum 1, Bed count maximum 1
Deluxe 1 King Garden View
Room Size: 450 square feet m2
1 King Bed
Deluxe 1 King Garden View

General

Square meters - 42, Premium TV channels, Cable TV service, Smart TV, Square feet - 450, Garden view, Ping - 13, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed Accessible
Room Size: 420 square feet m2
1 King Bed
Room, 1 King Bed  Accessible

General

Premium TV channels, Wheelchair-width doorways, Cable TV service, Square meters - 39, Ping - 12, Hand-held showerhead, Doorway wheelchair width (centimeters) - 91, Wheelchair accessible, Square feet - 420, LCD TV, Fixed shower seat, Doorway wheelchair width (inches) - 36, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, Multiple Beds, Garden View
Room Size: 450 square feet m2
2 Queen Bed and Double Murphy Bed
Deluxe Room, Multiple Beds, Garden View

General

Square meters - 42, Premium TV channels, Cable TV service, Smart TV, Square feet - 450, Garden view, Ping - 13, Extra bed count 0, Bed count minimum 2, Bed count maximum 2

FAQ's

Is this Santurce resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Santurce resort?

Check-in time for Santurce resort starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Santurce resort have a swimming pool?

Yes, this Santurce resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Santurce resort?

Best-rates for the Santurce resort starts from $236 per night with includes Air Conditioner, Pool, Wheelchair Accessible, Business Services, Bedding/Linens, Wellness Facilities, Guest Services, Entertainment, Parking, Designated Smoking Area, View, Toiletries, Child Friendly, Kitchen, Laundry, Balcony/Terrace, Transportation/Shuttle, Spa, Restaurant, Bar, Hot Tub, Internet, Ocean View, Accessibility, Sports/Activities, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Santurce resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Santurce resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Santurce resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Santurce resort?

Based on the information reported by the owner or manager, the Santurce resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Santurce resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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