Terasu Riviera Maya Hotel & Spa, en Xcaret | Hotel in Playa del Carmen

| 9.0 (266 Reviews) |  5 Bathrooms  14 Guests
Xcaret Hotel | Terasu Riviera Maya Hotel & Spa, en Xcaret

Hotel in Xcaret, Playa del Carmen

Terasu Riviera Maya Hotel & Spa, en Xcaret features free bikes, outdoor swimming pool, a garden and terrace in Playa del Carmen. This 5-star hotel offers a restaurant. The property provides a 24-hour front desk, airport transportation, a concierge service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a desk, a coffee machine, a microwave, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Guest rooms include a closet. Guests at Terasu Riviera Maya Hotel & Spa, en Xcaret will be able to enjoy activities in and around Playa del Carmen, like cycling. Playa del Carmen Maritime Terminal is 4.7 miles from the accommodation, while ADO International Bus Station is 4.7 miles away. Cozumel International Airport is 17 miles from the property.

Terasu Riviera Maya Hotel & Spa, en Xcaret is located in Playa del Carmen.

This 9 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Oceanfront, Restaurant, Guest Services, and several others. This is a 5 star rated property and has over 266 reviews with the average score of 9 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 9 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Terasu Riviera Maya Hotel & Spa, en Xcaret in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Terasu Riviera Maya Hotel & Spa, en Xcaret”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Spa
Restaurant
Guest Services
Child Friendly
Hot Tub
Internet

Facility Overview

Breakfast
  • Restaurant
Parking
  • Parking
  • Street parking
  • Free parking
Activities
  • Spa lounge/Relaxation area
  • Massage
  • Cycling
  • Yoga classes
  • Hot tub/Jacuzzi
  • Spa facilities
  • Spa
  • Spa/Wellness packages
General
  • Air conditioning
  • Wifi in all areas
  • Safe
  • Non-smoking rooms
  • Family rooms
Guest Services
  • Private check-in/out
  • Tour desk
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Express check-in/out
  • 24-hour front desk
  • Airport shuttle
  • Baggage storage
  • Concierge
  • Invoice provided
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Outdoor pool
  • Garden
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Terrace
Security/Safety
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against coronavirus
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Delivered food covered securely
  • Hand sanitizer in guest accommodation and common areas
  • Access to healthcare professionals
  • Process in place to check health of guests
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Physical distancing rules followed
  • Mobile app for room service
  • Cashless payment available
Spa
  • Swimming pool
  • Heated pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Please note that the restaurant is open from 06:00 until 22:00 daily.this property does not accommodate bachelor(ette) or similar parties, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests under the age of 18 can only check in with a parent or official guardian, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

License number: 008-007-007653/2026

Reviews

Value for money:
8.94
Location:
8.45
Staff:
9.63
Facilities:
9.16
Comfort:
9.34
Cleanliness:
9.39
Anna
Apr 14, 2026 07:00:00 AM
Review Score:   9
USA
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Amazing Hidden Gem. The staff is Excellent and Helpful. Hidden in the Jungle. Monkeys are a part of the experience.
Negative: Not Much to say! Everything was good!
Summary: Loved it
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Queen Room
Room Type: Double
Room Size: 27 m2
1 Queen bed(s) Bed
Deluxe Queen Room

Food & Drink

Minibar

Bathroom

Shampoo, Towels, Toilet paper, Shower, Hairdryer, Body soap, Toilet, Conditioner, Free toiletries, Private bathroom

General

Ironing facilities, Air conditioning, Iron, Safe, Private entrance, Mosquito net, Trash cans, Smoke Alarm

Media & Technology

Streaming service (like Netflix), TV, Flat-screen TV

Kitchen

Coffee machine, Microwave, Kitchenette

Outdoors

Balcony

Living Area

Desk

View

Pool view, Garden view, View

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Room amenities

Socket near the bed, Non-feather pillow
Standard King Room
Room Type: Double
Room Size: 29 m2
1 King bed(s) Bed
Standard King Room

Food & Drink

Minibar

Bathroom

Shampoo, Towels, Toilet paper, Shower, Hairdryer, Body soap, Toilet, Conditioner, Free toiletries, Private bathroom

General

Ironing facilities, Air conditioning, Iron, Safe, Private entrance, Mosquito net, Trash cans, Smoke Alarm

Media & Technology

Streaming service (like Netflix), TV, Flat-screen TV

Kitchen

Coffee machine, Microwave, Kitchenette

Outdoors

Balcony

Living Area

Desk

View

Pool view, Garden view, View

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Room amenities

Socket near the bed, Non-feather pillow
Deluxe King Room
Room Type: Double
Room Size: 29 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar

Bathroom

Shampoo, Towels, Toilet paper, Shower, Hairdryer, Body soap, Toilet, Conditioner, Free toiletries, Private bathroom

General

Ironing facilities, Air conditioning, Iron, Safe, Private entrance, Mosquito net, Trash cans, Smoke Alarm

Media & Technology

Streaming service (like Netflix), TV, Flat-screen TV

Kitchen

Coffee machine, Microwave, Kitchenette

Outdoors

Balcony

Living Area

Desk

View

Pool view, Garden view, View

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Room amenities

Socket near the bed, Non-feather pillow
Standard Double Suite
Room Type: Suite
Room Size: 62 m2
1 Sofa bed Bed
1 Queen bed(s) Bed
Standard Double Suite

Food & Drink

Minibar

Bathroom

Shampoo, Towels, Toilet paper, Shower, Hairdryer, Body soap, Toilet, Conditioner, Free toiletries, Private bathroom

General

Ironing facilities, Air conditioning, Iron, Safe, Private entrance, Mosquito net, Trash cans, Smoke Alarm

Media & Technology

Streaming service (like Netflix), TV, Flat-screen TV

Kitchen

Coffee machine, Microwave, Kitchenette

Outdoors

Outdoor dining area, Balcony

Living Area

Sofa, Desk, Sitting area

View

Pool view, Garden view, View

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Non-feather pillow, Sofa bed

Pool and Spa

Pool towels
Deluxe King Suite
Room Type: Suite
Room Size: 46 m2
1 King bed(s) Bed
1 Sofa bed Bed
Deluxe King Suite

Food & Drink

Minibar

Bathroom

Shampoo, Towels, Toilet paper, Shower, Hairdryer, Body soap, Toilet, Conditioner, Free toiletries, Private bathroom

General

Ironing facilities, Air conditioning, Iron, Safe, Private entrance, Mosquito net, Trash cans, Smoke Alarm

Media & Technology

Streaming service (like Netflix), TV, Flat-screen TV

Kitchen

Coffee machine, Microwave, Kitchenette

Outdoors

Balcony

Living Area

Sofa, Desk, Sitting area

View

Pool view, Garden view, View

Bedroom

Linens, Wardrobe or closet

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Non-feather pillow, Sofa bed

Pool and Spa

Pool towels

FAQ's

Is this Xcaret hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Xcaret hotel?

Check-in time for Xcaret hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Xcaret hotel have a swimming pool?

Yes, this Xcaret hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Xcaret hotel?

Best-rates for the Xcaret hotel starts from $182 per night with includes View, Sports/Activities, Spa, Ocean View, Balcony/Terrace, Oceanfront, Restaurant, Guest Services, Air Conditioner, Pool, Transportation/Shuttle, Security/Safety, Hot Tub, Internet, Parking, Wellness Facilities, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Xcaret hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xcaret hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xcaret hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xcaret hotel?

Based on the information reported by the owner or manager, the Xcaret hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xcaret hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD182
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